Terms And Conditions

Website Content

The Services are intended solely for the personal, non-commercial (except as specifically and expressly agreed in writing by Lace and Button in connection with a specific feature of the Service only) use users and may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the Services (including, but not limited to text, blogs, graphics, articles, photographs, images, illustrations and video (also known as the “Content”)) are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Services, and shall not use, copy reproduce, modify translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content or User Submissions or other proprietary rights not owned by you, (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right. You shall not remove, obscure, or alter any notices or links (e.g., links to Company’s Privacy Policy and Terms of Use) on the Website or any of its features or tools or other Services. In addition, you agree not to access, display, distribute or otherwise exploit User Submissions or any other Content through any technology or means

You may download or copy the Content, and other items displayed on the Services for download, for personal non-commercial use only, provided that you maintain all copyright and other notices contained in such Content. You shall not store any significant portion of any Content in any form. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from Lace and Button or from the copyright holder identified in such Content’s copyright notice. You shall not link to the Services without Lace and Button’s prior written consent.

Lace and Button will not be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via the Services. You are solely responsible for taking all precautions necessary and/or reasonable to protect yourself, your computer systems and other property from viruses, worms, Trojan horses, and other harmful content and code.

Lace and Button reserves the right not to publish customer testimonials if they;

  • Publish abusive, offensive or harmful information to any group of people defined by race, religion, sexual orientation or others.
  • Include a break to the computer security, like viruses
  • Incorporate material that exploits underage children;

  • Infringes the copyrights or other intellectual property rights of third parties;

  • Generate discomfort to another user or third party

  • Sell or promote garments not sold by Lace and Button;

  • Invade the privacy or identity of others.

  • Publish or transmit any advertising or promotional materials not requested;.


Terms of Use

If you disagree with the following conditions you are not entitled to use Lace and Button’s services.

  • If a comment is made using your identity or screen name it will be deemed to have been posted by you.
  • Do not post abusive, obscene, threatening, harassing, defamatory, libellous, offensive or sexually explicit material.
  • Do not make false or misleading statements.
  • Do not offer to sell or buy any product or service, or post links to third party websites, unless expressly authorized to do so by Company in connection with a feature of the Services.
  • Do not post material that infringes the intellectual property rights or other proprietary rights, or rights of publicity or privacy, of any third party.
  • Do not post information that you know to be confidential or sensitive or otherwise in violation of any law, statute, rule, ordinance or regulation.
  • Keep all comments relevant and “on topic” to the particular Service posting that is open for comments.
  • You will not offer details which will identify you in your profile. Such details may include your address, phone number or email address.
  • You agree that Lace and Button staff and or appointed or consented representatives of Lace and Button will be able to modify, view, amend or access and deal with anything that you post on to the site in any way seen to be positive and beneficial to Lace and Button’s users and the general community.
  • Lace and Button staff will only modify, view, amend or access information which you present on the website when there is a specific purpose, for instance (but not limited to) when you are in breach of our conditions, you behave inappropriately or you pose a threat to other users.


 In Store Orders

In store Orders are those that are placed after the one on one consultation.

Upon ordering, a non returnable 50% deposit will be required. The full balance of the account must be paid before collection.   Deposits can be transferred to another purchase within the store or kept as a store credit. Processed and confirmed orders cannot be cancelled. Any deposit paid can be transferred to an alternative stock gown.  Special Order dresses cannot be returned after you have received them, unless they have been inspected and confirmed as damaged or ‘not as ordered’.

In the event that the customer fails to pay the full purchase price of the order (the contract price) in accordance with the terms and conditioned herein Lace and Button shall be entitled to resell the goods after a period of 90 days from the date when the payment was due from the customer. There will be no refunds in such a circumstance.

Online Orders

After you have placed your order, you will receive an automatic email confirmation containing the details of your order. Once your order has been processed you will receive an email with the estimated delivery time. You can also check the status of your order anytime by emailing

orders@laceandbutton.com. When your order is shipped you will receive a notification email with the tracking number of your shipment. Please note that if your order has more than 1 item you may receive multiple shipments

Your Contact Information

Please confirm that your email address is accurate. A phone number is required should we need to contact you about your order.

Stock Availability

All products are subject to availability. An estimated shipping date will be emailed to you as soon as you place your order. Available products usually ship from us within 7 business days.


Orders must be placed before 12pm EST in order to be processed the same business day. All orders placed after 12pm EST will be processed the next business day.

Special Orders

Special order dresses are products that are not in stock but can be ordered from the designer. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal account will be charged. Special orders cancelled after confirmation are subject to a cancellation fee of up to 50%, as Special Orders are cut specifically for you!


Pre-Order means that an item is currently out of stock but is in production and will be available at a later date. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal account will be charged. Please note that availability dates are subject to change. Pre-Orders cancelled after confirmation is subject to a cancellation fee of up to $50.

Order Cancellation

Your order can be cancelled without penalty so long as it has not been processed. Once an order has been processed and confirmed (payment verified and item ordered and invoiced by our designers) cancellations of in stock items will incur up to a $40 cancellation fee.

Once your order has shipped, you cannot cancel. Orders refused by customers will incur a restocking fee of up to 50% of the cost of the items in addition to shipping fees that will be debited from your account.

Returns and Exchanges

Return Policy

Online Orders

We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.

With Lace and Button’s Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions emailed to you when you request a Return Authorization Reference Number. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.

In Store Purchases

In Store Purchases are made after you have had an hour to consult and try on the garments.  Due to the nature of this purchase, returns are not accepted unless they can be proven to be defective within 15 days of purchase. No returns will be accepted after 15 days.

Putting Items on Hold

Lace and Button will hold a dress at no cost for 24hours. Should you need to hold a dress for a longer period, a non refundable $50 fee is to be paid. This has to correspond with an actual booking of an appointment.  The $50 holding fee can be put towards the dress or as a store credit.  $50 is to hold one dress only.

      Sale and or Clearance Items

There are strictly no returns or refunds on gowns in the “Clearance or Sale” section . These gowns are sold as is, any defects if any are part of the dresses being sold at a discounted rate.

A Note About Sizing

All of our dresses are sized according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements.

Returns for Online Purchases

Please contact us by email or phone within 7days of receiving your order to request your Return Authorization Reference Number. Please indicate that you want to exchange your purchase, and note the designer name, new style, color, size requested and your wear date.

If you received free domestic ground shipping on your order, a $10 shipping cost will be deducted from your processed exchange. Please note that you will still qualify for free standard shipping on any new order.

Please ship your return within 3 days of receiving your Return Authorisation Reference Number


Returns must be shipped back to us within 3 days of receiving your Return Authorisation Reference Number. You may use the shipping carrier of your choice for your return. All returns must be insured by the shipping carrier and sent “signature required”.

Please have your Return Authorization Reference Number clearly printed on the outside of the box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition, with the original product tags attached and garment bag intact to be accepted as a return. Any items that appear to have been worn or altered will be returned to you.

Processing time for Returns is 4-7 business days. Once processed, the exchange or store credit will be applied to your order. Our Store Credit never expires!

Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help you with your return.


Our convenient in-store lay-by program gives you 90 days to pay for your dress.  This service is only applicable for in store purchases only. It does not apply to SALE or CLEARANCE items, which only gives you a one month term to pay off the dress. Fortnight payments are required, unless stated otherwise by us in writing.  An Initial payment of 30% is required to start a lay-by.

A Lay-by is a binding contract between the customer and Lace and Button.

No refunds or an exchange on any Lay-by’s if you simply change your mind.  All floor stock will be checked with customer for quality control prior to purchasing.  Faults if any will be noted in writing on invoice. If a Lay-by is not collected by the due date, we hold the right to cancel the Lay-by and return the item to the floor stock for re-sale.  We will contact the customer by phone one week prior to returning the stock to the floor.  STRICTLY NO REFUNDS OR STORE CREDIT FOR DEFAULTED LAY-BY ACCOUNTS.

Mailing List

The Terms and Conditions below are for the use of The Lace and Button Mailing List. Members can sign up via the website. Information collected from members will be used solely for The Lace and Button Mailing List. Lace and Button reserves the right to terminate and modify The Lace and Button Mailing List at any time. Lace and Button will not accept liability for any email communication that is lost or not received.

Please refer to our Privacy Statement on this website for further information.

Privacy Statement

Privacy Statement

Maintaining your trust in our services is important to Lace and Button. We recognize the importance of protecting the privacy of all consumers who visit our website(s), therefore, All “personal information” that you give to us will be protected and kept confidential in accordance with the provisions set forth in this Privacy Policy. We collect certain information when you visit our site www.laceandbutton.com (the “Site”), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.laceandbutton.com. By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy.

Information we collect online

Personal Information

For purposes of this privacy policy, “personal information” means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. Lace and Button collects personal information from you only when you voluntarily provide us with this information, such as when requesting an appointment or entering a contest; taking a survey; contacting us with a comment or question; signing up to receive emails about our latest products and services.

Unsolicited Materials

Please do not provide us with unrequested materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like (“Unsolicited Materials”). All Unsolicited Materials that we receive will not be subject to this Privacy Policy. By submitting any Unsolicited Materials, you agree that Lace and Button shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to Lace and Button  a perpetual, royalty free license to use and exploit the Unsolicited Materials in any manner in its sole discretion. If any Unsolicited Materials that you provide to Lace and Button are protected by third party copyright, trademark or other proprietary rights, you agree to indemnify Lace and Button against any claims or actions brought against Lace and Button relating to Lace and Button’s use or possession of the Unsolicited Materials. Lace and Button shall have no obligation to return any Unsolicited Materials received by Lace and Button.

How we use your information

Lace and Button uses personal information collected on the Site for the following purposes:

•       for the specific purpose for which it was volunteered (for example to respond to an email, or to provide you with information you have requested);

•       to improve the content, appearance and utility of the Site;

•       to understand your needs and preferences;

•       to develop, market, sell or provide products and services;

•       to conduct surveys, research and evaluations;

•       to manage and develop our business and operations;

In order to serve you better, we may combine information you provide to us on the Site with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.

How we may share your information

Lace and Button may share your information collected on this Site with selected third parties who provide services to us, including monitoring Site activity, serving Site content, helping to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in Australia or in countries outside of Australia. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services. We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or of Lace and Button or third parties.

Occasionally we may provide a link to a third party website, for example to conduct a survey for Lace and Button. If you elect to provide your personal information on that third party website, this information will be subject to that third party website’s privacy policy and security practices. Lace and Button is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Lace and Button also is not responsible or liable for any privacy or security policies of these third party sites. In the unlikely event that Lace and Button or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, Lace and Button’s customer information will of course be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

Managing your personal information

To allow us to serve you better we encourage you to regularly review and update your personal information.

You may obtain upon request a summary of the personal information on record with Lace and Button. You also may request that Lace and Button correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.

To make any request described above, or if you have any questions about this privacy policy, send an email info@laceandbutton.com or contact:

Lace and Button Customer Service

P.O Box 160

West Perth, Western Australia, 6872

When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly. Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons. If you do not wish to receive email from Lace and Button in the future, please email us at info@laceandbutton.com to be removed from our email list.

You can also unsubscribe from Lace and Button emails by clicking on the unsubscribe link at the bottom of any email that you have received from Lace and Button that contains such link.

Updating this policy; notices

Lace and Button  reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.